14-Day Money Back Guarantee Policy

14-Day Money Back Guarantee Policy

At EMPSHOP.CO, we want to ensure your complete satisfaction with every purchase. Therefore, we offer a 14-Day Money Back Guarantee to provide you with peace of mind. Please take a moment to review our policy below:

1. Eligibility:
- The 14-Day Money Back Guarantee is applicable to all eligible products purchased from our store.
- To be eligible for a refund, the item(s) must be in their original condition, unused, and in the original packaging.

2. Initiating a Return:
- If you are not satisfied with your purchase and wish to return the item(s) for a refund, please contact our customer support team within 14 days of receiving the product(s).
- You can reach out to our customer support team via email or through our designated customer support channels.

3. Return Process:
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
- Please ensure that the item(s) are securely packaged to prevent any damage during transit.
- You will be responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

4. Refund Process:
- Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
- Refunds will be issued in the same form of payment used during the original purchase.
- Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider's policies.

5. Non-Refundable Items:
- Certain items are non-refundable and are excluded from our 14-Day Money Back Guarantee policy. These may include perishable goods, personalized items, and items marked as final sale.

6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
- We may request additional information, such as photographs or a detailed description of the issue, to assist in resolving the matter promptly.
- Depending on the circumstances, we will either provide a replacement or initiate a refund for the damaged or defective item(s).

Please note that our 14-Day Money Back Guarantee policy is subject to change, and any updates will be communicated on our website or through direct customer notifications.

If you have any further questions or need assistance regarding returns or refunds, please don't hesitate to contact our customer support team.